QCF SHORT COURSE SUBJECT CONTENT

*** New Qualification*** CACHE L2 – Understanding Domestic Abuse

This qualification is for anyone who has a responsibility to respond to domestic abuse or support those experiencing domestic abuse. This includes employers, teachers, health and social care workers and anyone involved in safeguarding vulnerable adults, children or young people.
The new Domestic Abuse Act came into place at the start of June 2021 – this qualification helps with understanding Domestic Abuse.Covers Men/Women and Children within the course.
The annual Crime Survey estimates that almost 2.5 Million adults experience domestic abuse each year. In addition, one in five children witness or experience domestic abuse in their childhood. Although it is often an under reported crime, with most cases of domestic abuse kept hidden. The new Domestic Abuse Act 2021 makes prosecuting domestic abuse more straightforward, and offers more protection to those who are being abused, but cases still need to be identified and responses need to be effective.
You will:

• Understand domestic abuse ;
• Understand the signs and risk factors associated with domestic abuse ;
• Understand the impact of domestic abuse ;
• Understand policy, response, and intervention in relation to domestic abuse

Cyber Security L2 NCFE

Added to our 100% no cost offer is the highly sort after Cyber Security NCFE qualification. With complex scams and cybercrime it is essential for organisations and individuals to have an understanding of preventative measure to maintain cyber security including techniques and security checks needed to store data securely. Content includes:

• Introduction to cyber security
• Understand terminology used in cyber security
• Understand legal and ethical aspects of cyber security
• Understand common threats to cyber security
• Understand methods of maintaining cyber security
• Working with others in cyber security

Understanding Adverse Childhood Experiences

Children And Young People Are Amongst The Most Vulnerable In Our Society When It Comes To The Impact Of Adverse Circumstances On Their Lives. Adverse Childhood Experience Can Have Impacts On The Development And Mental Health Of Children And Young People That May Persist Into Adulthood And Affect Their Life Chances. These Might Be Personal Circumstances Such As The Death Or Divorce Of Parents Or Domestic Violence, For Example, Or National And International Disasters. Children And Young People Affected By Such Events Need Support To Strengthen Their Resilience And Empower Them To Overcome Their Fears And The Challenges They Face: Content: Exploring Childhood And Family Structures; Introduction To Adverse Childhood Experiences; Developing Strategies To Improve Outcomes For Children Affected By Adverse Childhood Experiences

Ncfe Cache Understanding Cancer Support

One In Two People Will Be Diagnosed With Cancer In Their Lifetime. For Many Individuals, Diagnosis Can Be A Daunting And Overwhelming Time. Being Able To Access The Right Levels Of Care And Services Provides Valuable Support When People Need It Most. As Cancer Treatments Are Improved And More People Survive Cancer, An Awareness Of The Impact Of Living With Cancer Long-Term And Knowledge Of How To Support Individuals Is Vital For Anyone Caring For Someone With Cancer. This Short Course Is Great Cpd For Those Working In Health And Social Care, But Is Also Suitable For Those Who Care For Someone Living With Cancer. Summary Of Course Content: Cancer Awareness; Introduction To The Diagnosis And Treatment Of Cancer; Introduction To Cancer Care And Support ; Introduction To End Of Life And Bereavement Care

Lgbtq+ Inclusion In The Workplace

Ensuring Inclusivity Within The Workplace Is Vital For Any Industry, And Lgbtq+ Inclusion Is Becoming A Priority For Organisations Of All Sizes. Social Attitudes And Legal Rights Have Changed Dramatically In Recent Years, But It’s Important That Organisations Are Protected From Discrimination Whilst In The Workplace. This Qualification Has Been Developed To Encourage And Promote Positive Interaction With Those Who Identify As Lgbtq+ In The Workplace. Content: Lesbian, Gay, Bisexual And Trans (Lgbtq+) History And Culture: Language, Stereotyping And Assumptions Relating To Lgbtq+ People; Organisational Policies And Legislation Affecting Lgbtq+ People In The Workplace; Contribute To Maintaining A Supportive Workplace Environment For Lgbtq+ People

Climate Change and Environmental Awareness

Sustainability is a high priority for many. Making moves towards becoming a ‘greener’ organisation can also provide cost saving initiatives, such as reducing waste or saving energy. This qualification covers the nature of climate change and the role that individuals, businesses and other organisations play in helping to reduce carbon emissions. This course gives the knowledge and understanding for individuals to act as drivers of positive change within the workplace and at home. Content includes: Understand climate change, sustainability and environmental protection

• Understand industry and the environment
• Understand resource efficiency and waste management

Mental Health First Aid – 100% on-line learning now available

Exploring mental health:

• Understand how to support individuals with mental ill health;
• Understand a mentally healthy environment

Introduction to the Facilities Industry

Health and safety and security in the facility industry:

• Workplace hygiene in the facilities industry;
• Introduction to working in the facilities industry;
• Customer Services in the facility industry;

Understanding Tenant Support in Social Housing

Introduction to the social housing sector

• Understand the principles of safeguarding and equality and diversity;
• Understand mental and physically ill health;
• Understand reasons for problematic behaviour;
• Understand issues affecting isolated tenants;
• Achieve a nationally recognised Level 2 qualification;
• Further your professional development;
• Learn at a time that suits you, without the need to attend college;

Business Improvement Technique

• Safe and effective team working;
• Principles and techniques that support workplace organisation;
• An understanding of continuous improvement techniques (Kaizen) and their application in the workplace;
• How to use visual management systems;
• Problem-solving techniques;
• How to carry out flow process analysis;

Creating a Business Start-Up

Initial steps for a business start-up:

• Marketing for a business start-up;
• Legal and financial considerations when starting a business;
• How to develop a business plan;

Warehousing and Storage

• Understand how to Receive and Store Goods
• Understand how to Process Orders and Prepare them for Dispatch;
• Understand how to Check Stock and Update Records;
• Customer Service in Warehousing and Storage;

Customer Service in Care

Preparing to Deliver Customer Service in Health and Social Care Settings

• Effective Communication for Health and Social Care;
• Understand the Specific Needs of Customers and Patients Accessing Health and Social Care Services;
• Team Work in Health and Social Care Settings;

Personal Care Needs

Understanding person-centred care

• Supporting personal hygiene;
• Understanding foot care for individuals;
• Understanding how to support individuals to maintain oral health;
• Understanding pressure area care;
• Understanding sepsis;

Technology Enabled Care

Introduction to technology enabled care that can be; used to help support an individual’s quality of life

• Understanding a person-centred approach; to technology enabled care that can support independence, health and well-being;
• Understanding roles and responsibilities in relation; to technology enabled care;
• Introduction to legislation, safeguarding and regulatory requirements relating to technology enabled cares;

Wine Services

How to pair wine & food together

• The colours & styles of wine;
• The different grapes used to make wine & how they are different; which glass to use;
• How much wine to pour; principles of customer care in the wine industry;

Falls Prevention Awareness qualification

Falls represent the most frequent and serious type of accident in people aged 65 and over, with 10,000 falls happening each day. Falls often have both a physical and mental impact, as they can result in lack of confidence, isolation, fractures and broken bones. This course is ideal for anyone working in health and social care and those who have contact with older people who are more susceptible to falls.
Learn how to reduce the risk of falls and the following units: Unit 1 – Falls in Context; Unit 2 – The Risk Factors and Causes of Falls ; Unit 3 – Falls Assessment and Prevention; Unit 4 – Managing Falls

Understanding Safeguarding and Prevent

The learner support materials will be made up of three workbooks that will cover:
Workbook 1
Unit 1: Understanding the Prevent Duty; Understand the prevent duty ; Understand the terms radicalisation, extremism and terrorism; Understand how to reduce the risk of radicalisation
Workbook 2
Unit 2: Understanding Safeguarding ; Understand the term safeguarding; Understand the national and local context of safeguarding and protection from abuse
Know how to recognise signs of abuse or potential harm ; Know how to respond if abuse or harm is disclosed, suspected or alleged
Workbook 3
Unit 3: Understanding Online Safety; Understand the potential consequences of inappropriate or illegal online activity; Understand how to reduce the risks posed online
Know about potential signs and behavioural changes that could cause concern

CACHE Level 2 Understanding Children & Young People’s Mental Health

Children and Young People’s Mental Health consists of five mandatory units to give learners a good understanding of the concepts, risk factors and impact of mental health.

Key topics include:

• The concept of mental health
• Risk factors which may affect the mental wellbeing of children and young people
• Stress and anxiety in children and young people
• Depression in children and young people
• The impact of children and young people’s mental health problems on others

Behaviour that Challenges

Challenging behaviour used to be called ‘problem behaviour’ but it is important to realise that an individual who displays challenging behaviour is not a ‘problem to be fixed’.
Challenging behaviour is a sign that something isn’t working for the individual and this may be a need that is not being met or an inability to communicate their feelings.
Behaviour can be described as challenging if it causes harm to the individual or others, or prevents the individual from fulfilling some aspect of their life, such as education, work or relationships. Such behaviour is a challenge to parents, carers and professionals working in various sectors, including education, health and social care and public services.

Completing this qualification will:

• Improve your team’s understanding of the reasons why individuals display behaviour that challenges and it’s impact
• Ensure all staff are aware and understand behaviour that challenges and its effects
• Enable your workforce to be able to demonstrate how to support positive behaviour
• Ensure your team know how to recognise changes in individuals that may indicate an episode of challenging behaviour
• Your team will be able to describe the different types of behaviours that may be perceived as challenging
• Reinforce the importance of communication in managing behaviour that challenges
• Improve understanding of underlying issues that affect behaviour and the impact it can have on others
• Staff will be able to support individuals effectively
• Reinforce the importance of reflection after episodes of behaviour that challenges
• Provide assurances that your employees are well trained

Understanding Specific Learning Disabilities

This qualification aims to give learners knowledge of different Specific Learning Difficulties, how they are diagnosed and how individuals can be supported. This will be suitable for teaching staff, care staff or anyone looking to build their knowledge of dyslexia and other learning difficulties.

The qualification would be suitable for those working within healthcare, social care and education contexts. Topics covered include

• Attention Deficit Hyperactivity Disorder (ADHD) / Attention Deficit Disorder (ADD)
• Dyslexia
• Developmental Coordination Disorder
• Dyscalculia
• How characteristics of Autism Spectrum Condition may cause difficulties with learning
• How Specific Learning Difficulties can affect children and adults in different ways
• Understand the importance of seeking a formal diagnosis of Specific Learning Difficulties
• Various assessment methods available to diagnose Specific Learning Difficulties
• How support for individuals with Specific Learning Difficulties can be provided in different settings

Extended Certificate in Health and Social Care Professions

Course units will be chosen at induction and include topics such as:

• Developing Self;
• Introduction to a Physical Disability;
• Principles of Communication in Adult Social Care Settings;
• Understanding Health and Safety in Health & Social Care Settings

Lean Organisational Management

This give a sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams:

• Understand the benefits of a lean working environment
• Improve quality and increase your efficiency in the workplace
• Apply continuous improvement to your current and future roles

Care Planning:
Essential qualification to create a stronger workforce by understanding the implementation of care plans and how to evaluate plans and processes; Understand the issues around the storage and sharing of information; Explain how the person-centred care planning process differs from other forms of planning and assessment within the care planning process; ; Care planning for the care worker; Understanding nutrition and hydration in health and social care settings; Principles of supporting an individual to maintain personal hygiene; Understanding continence care; Principles of supporting sleep.

Caring for Children & Young People:
This explores different risks of abusive and exploitive behaviour and looks at effective communication, identifying steps that can be taken to overcome disabling attitudes and beliefs. This qualification aims to develop interaction and interpersonal skills to help positively advance service delivery. It also covers how communication, person-centred thinking and planning, and e-safety can be utilised and how to comply with policies and procedures.This qualification will: Improve your team’s understanding of the importance of correctly responding to evidence or concerns that a child or young person has been abused, harmed or bullied. Create a more motivated and engaged workforce by knowing about the legislation, guidelines, policies and procedures for safeguarding the welfare of children and young people including e-safety. Provide assurances that your employees are well trained. Strengthen your team’s understanding of using food and nutrition information to plan a healthy diet

Equality & Diversity:
Ideal for increasing staff awareness of a key topic within the common inspection framework; Exploring how people’s rights and responsibilities are protected at work; Working or learning in a place that promotes diversity; Equality & Diversity in the community; Equality & diversity in society

Information Advice and Guidance:
This course plays a pivotal role in promoting the benefits of learning. It ensures individuals address and overcome the barriers to learning while supporting them in making realistic and well informed choices. Developing interaction skills for information, advice or guidance; Information, advice or guidance in practice; Managing information; Signposting and referral; Information, advice or guidance work with groups

Business Administration:
This covers many topics including managing information and producing documents as well as providing excellent customer service; Principles of providing administrative services; Principles of business document production and information manage­ment; Understand communication; Understand how to carry out business administration tasks; Understand customer service; Principles of supporting change in a business environment; Principles of project management

Cleaning Principles:
Developing knowledge and understanding of a range of both generic and specialist cleaning principles; Developing a work schedule; Dealing with routine and non – routine waste; Health & safety legislation and best practice; Dealing with customers; Cleaning interiors and washrooms; Cleaning and maintenance of external surfaces and areas; Cleaning of confined spaces; Cleaning of food areas; Cleaning of glazed surfaces and facades; Cleaning of high risk areas (controlled environments); Cleaning of specialist electronic equipment; Deep cleaning of internal equipment surfaces and areas

Customer Service:
This course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback and promoting products and services; Principles of customer service and delivery; Understand employer organisations; Communication with customers; Develop customer relationships; Resolve problems and deliver customer service to challenging customers

Team Leading:
This course helps to develop a wide range of team leading skills covering a number of aspects including establishing the team, motivation, communication, reporting structures and the relevant legislation required for the individual to progress within their role; Principles of team leading; Understand business; How to communicate work-related information; Understand customers; How to develop working relationships with colleagues; Understand health and safety procedures

Understanding Autism:
Know how to support positive behaviour and how to help develop coping strategies; Understand the characteristics that may be present in individuals with autism and the conditions that commonly occur with autism; Know how legislation and guidance underpin support for individuals with autism; Understand the purpose of positive risk-taking and how to care using a person-centred approach; Understand the common misconceptions surrounding autism; Create an awareness of the elements of living with autism and the importance of personal safety; Understand what is meant by autism and how it is diagnosed; Support individuals with access to services and employment; Understand how individuals with autism process sensory information; Understand speech, language and communication, and how interaction may differ in individuals with autism

Management of Diabetes:
Providing an understanding of the different types of diabetes and how they occur; The prevention and early intervention of type 2 diabetes; Understanding the initial care of diabetes; Understanding the treatment and management of diabetes

Common Health Conditions:
Understand how to contribute to monitoring the health of individuals affected by health conditions; introductory awareness of sensory loss; Stroke awareness; Dementia awareness; Arthritis awareness; Parkinson’s disease awareness

Dementia Awareness:
Providing an appreciation and understanding of the different forms of dementia and how to support individuals; The person – centred approach to care; Communication and interaction with people who have dementia; Equality and diversity; The administration of medication; Behaviour in the context of dementia; The benefits of engaging in activities in social care

Dignity & Safeguarding in healthcare setting:
Providing learners an understanding of dignity and safeguarding; Issues relating to duty of care; Conflicts and dilemmas in duty of care; Recognising and reporting unsafe practice ; Current legislation; How to reduce the likelihood of abuse and harm

End of Life:
Developing knowledge and understanding how to work in end of life care; Provide support to manage pain and discomfort; End of life care and dementia; The role of the care worker at time of death; Loss and grief in end of life care

Mental Health Awareness:
Understanding Mental Health

• Understanding Stress
• Understanding Anxiety
• Understanding Phobias
• Understanding Depression
• Understanding Post-Natal Depression
• Understanding Post-Traumatic Stress Disorder

• Understanding Bipolar Disorder
• Understanding Schizophrenia
• Understanding Dementia
• Understanding Eating Disorders
• Understanding Attention Deficit Hyperactivity Disorder
• Understanding Obsessive Compulsive Disorder

Nutrition & Health:
Increasing awareness and understanding in nutritional requirements; Exploring principles of healthy eating; considering the nutrition needs of a variety of individuals; Information on food and nutrition to plan a healthy diet; The principles of weight management; Understanding eating disorders

Prevention & Control of Infection:
Principles of the causes and spread of infection in health care settings; Principles of the importance of personal hygiene and health in the prevention and control of infection in health care settings; Principles of decontamination, cleaning and waste management in health care settings; Principles of infection prevention and control in a health care setting

Safe Handling of Medicines:
Understand medication and prescriptions; Supply, storage and disposal of medications; Understand the requirements for the safe administration of medication; Record-keeping and audit processes for medication administration and storage

Learning Disabilities:
Covering the knowledge and providing an understanding to care for an individual with learning disabilities and difficulties; Safeguarding and protection; Supporting individuals; Positive risk-taking; Personalisation in social care; Autistic spectrum condition; Supporting individuals with learning disabilities and access healthcare

Retail Operations:
The retail industry is subject to a number of pressures. These include changes in shopping habits and recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important retail support staff are fully trained and equipped to represent your business and to meet customer needs. This qualification: Provides information on retail operations; Increases understanding of the importance of customer service; Improves knowledge of what to expect when working in the retail sector

Understanding Common Childhood Illnesses
Unit 01:
Understand how to provide a safe and healthy environment for babies and young children
Understand how infection is spread
Understand ways to minimise cross infection when working with babies and young children
Understand the role of policies and procedures to maintain a safe and healthy environment for babies and young children
Understand the role of healthy initiatives when working with babies, young children and families
Unit 02:
Understand common childhood illnesses
Understand how to recognise when a baby or young child is unwell
Understand how to support and care for a baby or young child who is unwell in the early years setting
Understand the policies and procedures relating to the care of babies and young children who are unwell in an early years setting
Unit 03:
Understand health emergencies and specific health conditions in an early years setting
Understand accidents that may occur in an early years setting
Understand serious illness in babies and young children
Understand the management of acute and chronic health conditions in an early years setting
Understand allergies and food intolerance

Understanding Data Protection and Data Security
Following the new GDPR rules this qualification is vital for anyone who handles data.  It will improve your knowledge of data protection and the importance of keeping data secure and you will gain a national recognised qualification for your own peace of mind and to further your professional development and skills:

You will learn:

• Current data protection legislation, and how it is applied
• Organisational procedures concerning data
• Possible threats to ICT systems and data, and how to protect against them
• Consequences of not protecting data, and the impact of possible breaches.